Our Work From Home IT Transition Plan & No-Cost Support

With Covid-19 concerns, employer’s work from home directives pose a major challenge for CIOs and CTOs from a technological standpoint. Do not panic. In addition to activating a 24/7 chat system at the bottom of the page that goes directly to our leadership team (no bots, no 3rd party support), we have posted 5 core aspects of efficient work from home IT transition plan.

Please message us using the chat bubble below. We are eager to get you support and won’t charge you a dime for our services.

1. Spear-Phishing Is More Dangerous

Any major news story that’s trending in social media, is used by cybercriminals to exploit you and the (Covid-19) Pandemic is no different. We have already seen a high volume of spear-phishing attempts your work from home IT transition plan must be prepared for.

These bogus e-mails come with links claiming to have important updates. Once the link is clicked, that device is infected. To stay on top of this and protect your network, there are 4 simple tips all employees should do today. 

  1. Call or text the sender to verify the link (Most reliable)
  2. Research (Covid19) on trusted reputable sites vs links being sent to you.
  3. Hover over the sender’s name to verify the e-mail address.
  4. Compare the signature against previous e-mails to ensure they match.

If you have any concerns or questions, use the chat bubble below and a real person will help.

2. Address Core Bandwidth Issues

Customers have been experiencing significant constraints within their data center and application workload stacks. This has been primarily due to employees and users needing to convert from a centralized office to a work-from-home (WFH) scenario.  

Because of this shift, businesses have mandated IT teams to provide employees and users access to secure applications outside of the centralized office. This requires leveraging VPN tunnels heavily, virtual desktops, and/or software-defined perimeter (SDP). We have many technology partners assisting customers with these necessary solutions and are ready to identify which one works best based on your industry as you manage a new work from home IT transition plan.

These are complex issues, and there are simple solutions that do not compromise you. Use the chat bubble below and one of our team members will help immediately. We are offering our extensive experience free of charge.

3. Manage Bandwidth at the Edge

In many cases, your new remote workers may have more than enough bandwidth, but unfortunately, you may be running into people that are running on slower DSL connections that could limit their productivity while away from the office. With the speeds of LTE in most areas along with 5G becoming available in parts of the country, this might be a quick fix.

Your end-user may already have hotspot capabilities on their phone meaning all they need to do is turn it on in the phone, or it could take a quick rate plan change to add the feature.  In the event a hotspot isn’t easily made available through the phone then a new hotspot/MiFi line would be the answer. We can get you to the right folks.

We can have one of these ordered and overnighted to show up ready to go at your end-users house within a few days. No charge on our side. Whether adding a hotspot to a phone or getting a new MiFi, make sure to get enough data for their needs as you activate your work from home IT transition plan. Use the chat bubble below and one of our team members will help immediately. 

4. Activate Voice Telephony Quickly

The technology area that has been one of the most trying for businesses as employees during their work from home IT transition plan is voice.  How do businesses continue to service customers through their contact centers and support teams?

Our voice partners are currently supporting any company needing help with shifting their customer service teams and other employees to work-from-home.  These partners can have organizations or departments up within 5-7 business days and are currently working to assist a 2,000 agent contact center customer go remote and a 14,000 user organization turn up within 10-business days.

We are not charging for our support, so use the chat bubble below and our leadership team will be able to help you at this second.

5. Manage Conferencing Expectations and Functionality 

Conferencing has become a necessity for remote workers. Due to a large influx of work from home conferencing needs, Zoom, Teams, Webex and other conferencing platforms have suffered outages due to their network being taxed too heavily. In your work from home IT transition plan, you can do your part to cut down on outages. 

When your team uses your conferencing service, use voice only and only do video when needed. This will reduce the strain and allow for other organizations to deploy conferencing platforms as well. The 3 Tree team has already met with the primary conferencing platforms and can expedite your organization’s requirements rapidly if needed. Use the chat bubble below and one of our team members can get on this for you.

Eric Skeens, and Chris Moeller all contributed to this article and are staffing the chat line around the clock. No bots, no outsourced support.

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